We are dedicated to providing high-quality products and ensuring customer satisfaction. Please read our Returns
and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined
below.
- Overview & Scope
This policy governs the terms under which items purchased from our store may be returned, exchanged, or
refunded. Our procedures are aligned with South African retail standards and comply with applicable provisions of
the Consumer Protection Act No. 68 of 2008 (CPA).
Core Policy Summary: We do not offer cash refunds or exchanges for goods that were correctly ordered,
accurately described, and successfully delivered in good condition. However, we are fully committed to
replacing items that arrive faulty or defective. - Correctly Ordered & Delivered Goods (No Refunds/Exchanges)
In accordance with standard retail practices and South African law, customers do not have an automatic right to
return goods simply because they have changed their mind, made an incorrect selection, or no longer want the item
after purchase.
No Change-of-Mind Returns: Goods that were correctly ordered by the customer and correctly delivered by
our team are non-refundable and non-exchangeable.
Customer Responsibility: Please ensure that you carefully verify sizes, specifications, colors, and quantities
before finalizing your purchase. - Faulty or Defective Goods (Exchanges Only)
We take quality control seriously. If you receive an item that is defective, damaged upon delivery, or fails to operate
as intended due to a manufacturing fault, we will gladly assist you subject to the following terms:
Exchange for Same Goods: Faulty items will be exchanged exclusively for the exact same item (subject to
stock availability). We do not issue cash refunds or store credit for faulty goods unless a replacement is
completely unavailable.
Reporting Window: Any faults or defects must be reported to our customer service team within 7 (seven)
working days of delivery. Claims made after this period may be declined.
Condition of Return: The item must be returned in its original packaging, complete with all accessories,
manuals, and tags, accompanied by the original proof of purchase (tax invoice or receipt).
Exclusions from Faulty Returns: Damage resulting from normal wear and tear, customer misuse,
negligence, unauthorized alterations, or failure to follow product care instructions will not qualify for an
exchange.
- Incorrect Deliveries or Shortages
If you receive an item different from what you ordered, or if your delivery is incomplete, you must notify us within 48
hours of receipt. We will arrange for the correct items to be delivered or the missing components to be supplied at
no additional cost to you. - How to Log a Return or Query
To report a faulty item or an incorrect delivery, please contact our support department with your order number, clear
photographs or descriptions of the issue, and your proof of purchase. Our team will guide you through the return
and exchange procedure.
This document serves as our official store policy. For any inquiries regarding consumer rights under South African law, please
refer to the National Consumer Commission (NCC).